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Returns, Terms and Conditions

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Paul Reader Snow Sports Terms & Conditions


 

Online Returns Policy

Can I return my products?

Paul Reader Snow Sports will happily offer you an exchange, credit note or refund within 14 days of purchase if you change your mind. Products must be in unused, saleable condition with original tags, stickers and packaging intact. Returns will be denied without proof of purchase documentation. 

 

Can I return sale items?

Products advertised as on sale are not eligible for refund, however they can be exchanged or credited.

 

What if my product was shipped to me?

If your product was shipped to you, the cost of shipping is non-refundable unless required under Australian law. If your package takes longer than 14 days to arrive, you will have 7 days from the arrival date of your package to return the products.

 

You are responsible for the cost and security of return shipping if you choose to post the product to us. Paul Reader Snow Sports will not accept your return if a shipping label has been attached directly to the product packaging. 

 

What if I paid with AfterPay?

Purchases made with AfterPay incur a 5% surcharge if you choose to refund the product. Therefore you will receive a full refund minus 5% of the total transaction.

 

What can’t I return?

The following items are excluded from this policy, and cannot be returned unless they are faulty:

  • Ski boots 
  • Snowboard boots
  • Skis that have had bindings mounted onto them
  • Snowboards that have had bindings mounted onto them
  • Gift Vouchers

 

Things to remember

Paul Reader Snow Sports reserves the right to deny any return unless required under Australian law. All returns will be processed once the product has been returned to our flagship store at Shop 1, 83 York Street, Sydney 2000, NSW.

 

In store Returns Policy

Paul Reader Snow Sports will happily offer you an exchange, credit note or refund within 7 days of purchase if you change your mind. Products must be in unused, saleable condition with original tags, stickers and packaging intact. Returns without proof of purchase documentation will be denied. 

 

Products that are pre-ordered or advertised as on sale are not eligible for refund, however they can be exchanged or credited. Products that are special ordered are not refundable, exchangeable or creditable.

 

Purchases made with AfterPay incur a 5% surcharge if you choose to refund the product. Therefore you will receive a full refund minus 5% of the total transaction. 

 

The following items are excluded from this policy, and cannot be returned unless applicable under Australian law:

  • Ski boots 
  • Snowboard boots
  • Skis that have had bindings mounted onto them
  • Snowboards that have had bindings mounted onto them
  • Gift Vouchers

 

Paul Reader Snow Sports reserves the right to deny any return unless required under Australian law. All returns will be processed once the product has been returned to our flagship store at Shop 1, 83 York Street, Sydney 2000, NSW.

 

Warranty

If for any reason you have a problem with your purchase due to faulty workmanship or materials we will coordinate a warranty with the brand on your behalf. In line with the Australian Consumer Law the manufactoring brand may decide to refund, repair or replace the item at their own discretion. Unfortuantely this descision is the choice of the brand and not of Paul Reader Snow Sports. We cannot warranty goods without proof of purchase or those outside the warranty period laid down by manufacturer. Once goods leave our store/warehouse, if they are damaged, lost or stolen during transit it is the responsibility of Freight Company. Please do not return damaged merchandise to us until you have first contacted our customer service department on 02 92623398 or sales@paulreader.com.au for advice.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]